Partner Branded Support

Cloud Cover Maintenance & Support

Partner Branded

Cloud Cover Partner Branded Support encompasses all the attributes of Cloud Cover Customer Direct with the added benefit of being “Partner Branded”, which means that all calls into the service desk are answered as if the customer is calling you, the partner.

The service is provided as follows:

  • Partner-branded packaging for all documents and services
  • Unique, dedicated phone number
  • Phone answered as your company name
  • 1st & 2nd  line support
  • line support on our partners behalf
  • Next Business Day advanced RMA service (RMA's logged before midday will be shipped same day for next business day delivery)

SLA Options:

  • 8x5, 4-hour response
  • 24x7 4-hour response