Customer Direct Support

Cloud Cover Maintenance & Support

Customer Direct

Cloud Cover Customer Direct Support is ideal for partners of all sizes who wish outsource their support onto our product specialists, enabling you to focus your valuable resource on revenue generating activities.

The service is provided as follows:

  • Call answered as Cloud Distribution
  • 1st & 2nd  line support
  • Next Business Day advanced RMA service.
  • RMA's logged before midday will be shipped same day for next business day delivery

SLA Options:

  • 8x5, 4-hour response
  • 24x7 4-hour response